|
"When
a man is tired of London he is tired of life, for there is in
London all that life can afford" Samuel
Johnson
|
Hotelink
- Airport Transfer Shuttle Service - FAQ |
What is Hotelink?
Hotelink is the company that has pioneered the only door-to-door
transfer service linking London's central hotels with London's
Heathrow and Gatwick Airports.
In which city does Hotelink operate?
Hotelink only operate services between the central London hotels
and London's two major airports, Heathrow and Gatwick.
What does Hotelink offer?
Hotelink offers a frequent, reliable, door-to-door and hassle-free
transfer.
Hotelink have Customer Service Agents at both airports to meet,
greet and escort clients.
Hotelink has custom built 14 seater mini-buses, fitted with full
seatbelts, air conditioning or forced air ventilation and a computerised
tracking device.
Hotelink drivers are knowledgeable and will assist with luggage
to and from the hotel reception area.
Hotelink has developed a unique and bespoke reservations system.
Hotelink has eleven years of proven reliability and experience.
What are Hotelink's hours of business?
Hotelink operate 365 days a year.
At Heathrow, Hotelink desks are open at 06.00hrs and the first
bus leaves between 06.15hrs and 06.30hrs. The last bus from Heathrow
is at 22.00hrs.
At Gatwick, Hotelink desks are open at 06.00hrs and the first
service leaves at 06.20hrs, with the last service at 16.35hrs.
From London, the first bus in the morning starts at 04.00hrs and
the last bus at night is at 18.00hrs. To Gatwick the service is
from 05.00hrs with the last at 16.00hrs.
What happens if my flight is delayed?
Once a booking is received and confirmed, we meet all pre-booked
clients, even those on delayed flights.
Should a delayed flight be expected outside of our normal operating
hours, we either meet the flight as normal or provide a driver
and car to meet the flight and transfer the clients, (at no extra
cost to the clients or agent).
Which hotels in London do Hotelink visit?
Hotelink cover an area of central London that has over 1000 hotels.
As a rough guide, the boundaries are Hammersmith to the west,
Russell Square to Tower Bridge in the east, Regents Park up' north
and the River Thames down south.
Areas covered include: Bayswater, Belgravia, Bloomsbury, Chelsea,
Covent Garden, Earls Court, Euston, Hammersmith, Holborn, Kensington,
Kings Cross, Knightsbridge, Marylebone, Mayfair, Notting Hill,
Paddington, Pimlico, Regents Park, Soho, St James's, St John's
Wood, Tower Bridge, Victoria, West End, Westminster, Whitehall.
During the online booking process you will be able to select your
hotel from over 1000 listed addresses.
How does the hotel pick-up work?
Each hotel is allocated a 30-minute time window based on its geographical
location.
The Hotelink bus will visit a required hotel at any time within
this 30-minute time window.
Clients must be checked out and ready to board at the start of
the pick-up period.
The 30-minute window is for the benefit of the driver.
Out of consideration for the majority of Hotelink clients, a driver
is unable to wait for late or missing clients.
The driver will enter the hotel lobby to collect clients and assist
with luggage.
If the driver cannot readily identify his clients, he will seek
the assistance of the hotel concierge or reception.
If, after consulting with hotel staff, the clients cannot be found
or are not ready to travel, the driver will consult with his controller
and who may then declare the clients as "no show". The
driver will then proceed to the next hotel on his list. Your collection
time can be selected during the online reservation process.
Where are clients dropped at the airport?
Heathrow:
Clients are dropped outside the correct departure terminal for
their flight.
The driver will direct clients to the luggage cart area and terminal
entrance.
The vehicle will only visit the terminals required by those on
board.
Gatwick:
Clients are taken to Victoria Station where they are assisted
in boarding the train, which will get them to the heart of the
airport in 30 minutes.
At the airport, Hotelink staff will meet the train on its arrival
and assist passengers to the terminal.
What is your customer care policy?
Hotelink endeavour to make a transfer as easy, reliable and enjoyable
as possible. If through our fault, our standards do not meet expectations
we investigate every incident thoroughly and respond accordingly.
Do you transfer between any airports?
Hotelink only supply a service between Central London hotels and
the two airports, Gatwick and Heathrow.
Do you run a similar service from any other
airports?
At the moment we only operate from Gatwick and Heathrow.
Do you reserve or supply hotel accommodation?
No, Hotelink only transfer clients to and from the hotels.
How much do you charge for a transfer?
Hotelink charge £17 full fare each way for Heathrow and
£22 full fare each way for Gatwick.
Online reductions are available for bookings made on the Internet.
Subject to seat availability, round trip discounts can be purchased
at the airport.
Do you have special rates for children or senior citizens?
Children under 2 years of age travel free on the understanding
that a seat will not be required during the journey.
For all other clients our fare is the same
If we book online do you supply us with
vouchers?
Yes. Your voucher will be emailed to you direct and can also be
printed from the web site once you have completed your reservation.
Can we pay in cash?
No.
Can we pay using our own currency?
We only accept cash payments in British pound sterling.
Your credit card payment will automatically be converted from
your own currency to British currency.
Is your Website secure?
In a word, yes.
Do you charge extra for luggage?
A normal amount of luggage is included in the fare.
An excess charge may be applied for unusually large quantities
or sizes of luggage or heavy items.
How much luggage can we take?
As a guide, the average amount per person would be one suitcase
and one carry-on bag.
Items that tend to be difficult to secure on board are golf clubs
/ bags, ski / surf boards, bicycles, large push-chairs and wheel
chairs.
If you have any of the above or are not sure of an item, please
contact on info@conciergedesk.co.uk
How long does a transfer take?
Journey times vary depending on traffic.
Between the airport and central London the average time is 1 to
1½ hours.
For an accurate journey time, the driver on the day of transfer
is the most qualified to give an estimate.
Can Hotelink transfer clients with special needs?
Hotelink buses are not fitted with wheelchair access equipment.
Clients travelling with a wheelchair are advised that they must
be able to board the vehicle on foot.
The wheelchair should also be collapsible.
We may be able to arrange alternative transport if we cannot serve
you using one of our own vehicles.
Contact us with your details at info@conciergedesk.co.uk
|
